Bookings and the calendar
Services
Configure your service offerings
14 guides
- Getting Started with ServicesA service is one thing you sell and book, such as a groom, a walk, a daycare day or a boarding stay. Each one carries its own price, duration, team, booking rules and messages.Updated 12 November 2026
- Service Configuration - Pricing, Deposits, Duration, Buffers & TimingHow to price a service, take a deposit or hold funds, set its duration, buffer time and the times customers see, and change many services at once.Updated 12 November 2026
- Team & Resource AssignmentEach service says which team members can deliver it and which resources, such as a room, a table or a van, it uses. Petboost books only a free, eligible team member and resource.Updated 5 November 2026
- Booking Settings & AvailabilityA service's booking settings decide whether customers can book it online, whether bookings confirm straight away, how much notice they need, where you travel, and which pets can book.Updated 12 November 2026
- Services FAQAnswers to common questions about services: creating and changing them, service types and add-ons, pricing and stays, duration and timing, who can book, automatic actions, payments and cancellation fees.Updated 11 November 2026
- Stay Check-in & Check-out WindowsCheck-in and check-out windows limit the days and times a pet owner can choose to arrive and leave on a Stay, so drop-off and pick-up fall in the hours you staff. Your team can still pick any day and time.Updated 23 October 2026
- Service Pricing Guide - Complete ReferenceEvery way to price a service in Petboost, from one fixed price or a "from" price to multi-pet rates and stay pricing by the night, the day or the 24-hour period.Updated 12 November 2026
- Service Types - Complete GuidePetboost has four service types, Initial, Regular, Stay and Add-on, plus courses for group programmes and packages for prepaid bundles. The type decides how a service is booked, priced and scheduled.Updated 5 November 2026
- Linking Forms to ServicesAn intake form is linked to services from the form's own Settings tab, so the right paperwork reaches the right clients when they book. A service's Fields & Forms tab shows what is linked.Updated 23 October 2026
- Add-Ons - Upselling & Revenue EnhancementAn add-on is an optional extra, such as a nail trim or a pet taxi, that customers add to a main service while they book. It is charged on the same booking. It adds time only when Add extra time with this add-on is on.Updated 12 November 2026
- Complimentary extrasA complimentary extra is an add-on priced at $0. Pet owners see it as Free when they book, with its usual price struck through beside it when you set one, and tap to add it.Updated 28 September 2026
- Internal-Only ServicesAn internal-only service is a service with online booking switched off. Customers cannot see it or book it on your booking page, while your team books it, invoices it and takes payment for it like any other service.Updated 5 November 2026
- Service prerequisitesA prerequisite stops a pet booking a service until it has booked or completed another service, such as an assessment before daycare, or until you set a per-pet override.Updated 9 November 2026
- Pricing AssistantPricing Assistant changes many service prices in one pass. It raises or lowers prices by a fixed amount or a percentage, builds card and booking fees into your prices, moves upcoming bookings to your current prices, and suggests changes from your booking data.Updated 28 September 2026
Decision guides in this area
The calls behind the settings.
AM and PM visits: one booking or two, and how to price the second?One booking per day carrying two timed services, priced as a shorter second visit on its own service, because the services field holds two start times while keeping the day on one card and one invoice.Decision guideDaycare and a groom on the same day: one booking or two?One booking with both as services on it, because the services field holds two start times, two team members and two resources while the family still gets one arrival, one card and one invoice.Decision guideHow big should a puppy class be?Six to eight puppies with one instructor, because the ceiling is how many handlers one voice can coach at once rather than how many puppies fit in the hall.Decision guideHow many dogs should be on a group walk?Start at four for a solo walker and only go higher once your council limit, your lead hand and your vehicle all agree, because the ceiling on a group walk is set outside your booking system before it is set inside it.Decision guideStaff or station: what should your capacity hang off?Hang it on whichever one you would actually turn a booking away for, and on both only when both genuinely bind, because every constraint you add that is not real removes slots you could have sold.Decision guideShould every new daycare dog do a temperament test first?Yes, and it has to be a booked service the software enforces rather than a promise on your website, because the assessment you skip is the one you skip on the busiest morning of the year.Decision guideWhat commits a weekly walk, and is the meet and greet paid?A standing series with a card on file commits it and a deposit cannot, because recurring bookings do not take one, and the meet and greet is a paid first visit that gates the walks behind it.Decision guideShould boarding have fixed check-in and check-out windows?Yes, published on the service so the booking form enforces them, because open-ended collection is what breaks the next stay rather than a courtesy you extend to good customers.Decision guideHow many dogs can you board? The number that paysBoarding capacity is runs multiplied by nights, not pets per day, and the number worth setting comes from staffing and cleaning time rather than from how many beds you own.Decision guide