Payments, pricing and profit
Billing & Payments
Getting paid, automatic payments, cards on file, and invoices
12 guides
- Moving Clients to Automatic PaymentsWith automatic payments, Petboost charges a client's saved card after each appointment, so there is no monthly invoice to send or chase. Switch it on, ask each client for a card, and offer a payment link or a bank transfer to clients who will not save one.Updated 23 October 2026
- Billing & Subscription OverviewPetboost has four subscription plans, from Calendar Lite for scheduling to Business Max for high-volume operations. This page compares them and explains the booking fee, the fee waiver, the free trial, power-ups, SMS and appointment allowances, and how to change plan.Updated 11 November 2026
- Billing FAQAnswers to common questions about Petboost plans, fees, the subscription waiver, Stripe, payment links, refunds, payouts, statements and cancelling.Updated 11 November 2026
- Card on File and Payment MethodsA card on file is a customer's card saved through Stripe, which Petboost uses for automatic charges, pre-authorisation holds and cancellation fees. Only the customer can enter it, and your team can text them a secure link to add one.Updated 23 October 2026
- Card Reader SetupA Stripe card reader takes in-person card payments for your bookings, sales and packages. Petboost sends the amount to the reader and records the payment on the booking.Updated 2 November 2026
- Fixing Invoice ProblemsMost invoice problems are fixed on the booking's Invoice card: record a payment taken another way, correct the amount, void the charge, retry a declined card or refund a payment.Updated 27 September 2026
- Payments and tax compliancePetboost and Stripe collect your payments and keep the record of them, and your accountant does the accounting from that record. This page shows where the line sits and what to hand over.Updated 10 November 2026
- Subscription Waiver (Pro Status)Process enough card payments through Petboost in a billing month and Petboost waives your plan fee for the next month. Business Pro, Business Flex and Business Max each have a threshold.Updated 23 October 2026
- Understanding Your FeesTwo separate fees apply to a card payment, and each goes to a different party: Stripe's processing fee and the Petboost booking fee. Stripe's fee cannot be added to an invoice as a card surcharge. Your own rates depend on your plan.Updated 11 November 2026
- When to Contact Stripe SupportStripe runs the payments behind Petboost, so disputes, payouts, account verification, Stripe's fees and card reader faults are Stripe's to resolve. This guide shows which problems go to Stripe and which to Petboost, and how to reach Stripe's support.Updated 27 September 2026
- Export Your DataExport Your Data downloads your Petboost records as CSV files, one card for each kind of record. Exporting deletes nothing, and cancelling a subscription is a separate step.Updated 27 September 2026
- Video BoosterVideo Booster adds video to three places in Petboost, short clips on an appointment, a video on each service and a video on each course lesson, all drawing on one pool of video minutes. It is a paid power-up on Business Pro, Flex, Max and Enterprise.Updated 2 November 2026
Decision guides in this area
The calls behind the settings.
Do casual daycare visits need a deposit, or do packages solve it?Packages solve it and deposits do not, because a prepaid credit is already paid before the dog arrives and a casual day is small enough that the deposit costs more goodwill than it protects.Decision guideShould groomers take a deposit, and how much?Take one on the bookings you cannot refill the same morning and leave the ordinary bath and tidy alone, because a grooming slot is refillable in a way a fortnight of boarding never is.Decision guideEnrolment deposit or full payment on a six-week course?Full payment at enrolment for anything starting inside a month, and a deposit only on the intake you are selling a long way ahead, because a seat lost in week two cannot be resold at any price.Decision guideShould you charge a travel fee, and where does the zone end?Build the travel into the price of a second service for the outer ring rather than adding a fee, and draw the zone as a list of suburbs, because Petboost has no distance calculation and no travel fee to switch on.Decision guideWhat holds a two-week house-sit over Easter?A deposit sized to the fortnight you cannot resell, plus a card you have checked is still valid on the day the sit runs, because a booking taken in January is usually held against a card that expires before Easter.Decision guideHow should a boarding cancellation policy work at peak?Run one ladder all year and tighten peak on a separate peak Stay service, because nothing in Petboost reads the date: the notice period, the fee and the deposit come from the business default or the service booked.Decision guideShould you take a deposit on a two-week boarding stay?Yes, and size it to the stay rather than to a slot, because a fortnight over Christmas is the hardest booking in your year to refill and the deposit is the part you keep.Decision guide