Client experience and retention

Communications & Messaging

SMS, inbox, bulk send, and Communications Booster

8 guides

Communications Booster and 2-Way SMSCommunications Booster gives your business its own Australian mobile number and a 2-way SMS inbox on Messages, where every text with a customer, automated or typed, sits in one thread.Updated 27 September 2026
Bulk SMS: announcements and marketingMass Text sends one message to many customers, and Bulk Send personalises a message for each customer in a segment. Both are on Messages, and each only reaches customers whose consent covers that type of message.Updated 27 September 2026
SMS Credits and UsageEvery text Petboost sends uses SMS credits, one per segment. Your plan includes a monthly allowance that resets each billing cycle, and credit packs top it up and never expire.Updated 27 September 2026
Pet Owner CommunicationsPetboost texts and emails your customers automatically as a booking moves along, from the confirmation and reminders to changes, payments and receipts. You choose which messages go out, by which channel and when.Updated 27 September 2026
Business CommunicationsPetboost emails and texts your business about online bookings, declined payments, customer notes, abandoned bookings and each day's run sheet. You choose which of these alerts you receive on Notifications.Updated 27 September 2026
Communication Preferences and ConsentEach customer has three communication preferences with your business, for business updates, marketing and reminders to book again. Petboost checks them before every bulk text and rebooking reminder, so each message only reaches customers whose consent covers it.Updated 27 September 2026
Ensuring Petboost Emails and Calendar Invitations ArriveGmail and Outlook can file Petboost emails as spam or junk, so customers miss confirmations, reminders and receipts. These are the settings a customer changes in their own email app, and how they add a booking to their calendar, since Petboost sends no calendar invitations.Updated 27 September 2026
Communications & Messaging FAQCommon questions about notifications, SMS, email, and customer communications in Petboost.Updated 22 September 2026

Decision guides in this area

The calls behind the settings.

A puppy misses a week: make-up, credit or nothing?Offer a swap into another intake when you run one and written notes when you do not, and never a credit, because the course was sold as one product and a refunded week takes money out of a class whose costs did not change.Decision guide