Payments, pricing and profit
Packages
Create service bundles and packages
6 guides
- Getting Started with PackagesA package is a prepaid bundle of service credits. You build it once on Packages, and each booking of a covered service spends one credit per pet.Updated 27 September 2026
- Customer Package BalancesA customer's packages sit on the Packages sub-tab of their Wallet tab, one card per purchase, with the credits left, a stamp for each credit and the full history.Updated 27 September 2026
- Using Packages in AppointmentsSell a package from the customer's Wallet tab, then spend its credits while you book, on a booking already made, or when you take payment.Updated 27 September 2026
- Package FAQAnswers to common questions about creating, selling, spending, refunding and archiving packages.Updated 27 September 2026
- Package Eligibility and TroubleshootingWhen a customer cannot buy a package, cannot see one, or a credit will not apply, the cause is almost always one of six things. Check them in order.Updated 27 September 2026
- Package TroubleshootingFixes for the package problems that come up most, from a package customers cannot see to a credit that will not apply or a balance that looks wrong.Updated 27 September 2026
Decision guides in this area
The calls behind the settings.
Do casual daycare visits need a deposit, or do packages solve it?Packages solve it and deposits do not, because a prepaid credit is already paid before the dog arrives and a casual day is small enough that the deposit costs more goodwill than it protects.Decision guideShould groomers take a deposit, and how much?Take one on the bookings you cannot refill the same morning and leave the ordinary bath and tidy alone, because a grooming slot is refillable in a way a fortnight of boarding never is.Decision guideEnrolment deposit or full payment on a six-week course?Full payment at enrolment for anything starting inside a month, and a deposit only on the intake you are selling a long way ahead, because a seat lost in week two cannot be resold at any price.Decision guideShould you charge a travel fee, and where does the zone end?Build the travel into the price of a second service for the outer ring rather than adding a fee, and draw the zone as a list of suburbs, because Petboost has no distance calculation and no travel fee to switch on.Decision guideWhat holds a two-week house-sit over Easter?A deposit sized to the fortnight you cannot resell, plus a card you have checked is still valid on the day the sit runs, because a booking taken in January is usually held against a card that expires before Easter.Decision guideHow should a boarding cancellation policy work at peak?Run one ladder all year and tighten peak on a separate peak Stay service, because nothing in Petboost reads the date: the notice period, the fee and the deposit come from the business default or the service booked.Decision guideShould you take a deposit on a two-week boarding stay?Yes, and size it to the stay rather than to a slot, because a fortnight over Christmas is the hardest booking in your year to refill and the deposit is the part you keep.Decision guide