Payments, pricing and profit
Memberships
Recurring plans, included benefits, billing, and managing members
6 guides
- Memberships OverviewA membership in Petboost is a recurring subscription plan that you create and sell to your customers. Pet owners pay a fixed amount on a regular billing cycle (weekly, fortnightly, or monthly) and in return receive a defined set of benefits - such as included services, percentage discounts, or un...Updated 22 September 2026
- Creating Membership PlansA membership plan sets what members pay, how often they pay, and what they get each time they book. You build it on Memberships, publish it, then enrol members or let them join from your booking page.Updated 27 September 2026
- Managing MembersA member is a customer on a recurring membership plan, billed through Stripe. You enrol, pause, resume, cancel and reactivate memberships from Members on Memberships.Updated 27 September 2026
- Usage Tracking and BenefitsPetboost counts how each membership benefit is used in each period, applies the best benefit when you book, and refreshes the allowance on the member's refresh day.Updated 27 September 2026
- Membership Billing and PaymentsMembership billing runs on Stripe subscriptions. Stripe charges the member's card each billing cycle and retries a failed payment, and every payment comes back to the membership in Petboost.Updated 27 September 2026
- Memberships FAQAnswers to the questions that come up once a plan is live: billing, included uses, changing a member, and what Petboost will not do.Updated 22 September 2026
Decision guides in this area
The calls behind the settings.
Do casual daycare visits need a deposit, or do packages solve it?Packages solve it and deposits do not, because a prepaid credit is already paid before the dog arrives and a casual day is small enough that the deposit costs more goodwill than it protects.Decision guideShould groomers take a deposit, and how much?Take one on the bookings you cannot refill the same morning and leave the ordinary bath and tidy alone, because a grooming slot is refillable in a way a fortnight of boarding never is.Decision guideEnrolment deposit or full payment on a six-week course?Full payment at enrolment for anything starting inside a month, and a deposit only on the intake you are selling a long way ahead, because a seat lost in week two cannot be resold at any price.Decision guideShould you charge a travel fee, and where does the zone end?Build the travel into the price of a second service for the outer ring rather than adding a fee, and draw the zone as a list of suburbs, because Petboost has no distance calculation and no travel fee to switch on.Decision guideWhat holds a two-week house-sit over Easter?A deposit sized to the fortnight you cannot resell, plus a card you have checked is still valid on the day the sit runs, because a booking taken in January is usually held against a card that expires before Easter.Decision guideHow should a boarding cancellation policy work at peak?Run one ladder all year and tighten peak on a separate peak Stay service, because nothing in Petboost reads the date: the notice period, the fee and the deposit come from the business default or the service booked.Decision guideShould you take a deposit on a two-week boarding stay?Yes, and size it to the stay rather than to a slot, because a fortnight over Christmas is the hardest booking in your year to refill and the deposit is the part you keep.Decision guide