Bookings and the calendar
Appointments
Everything about managing appointments, scheduling, and calendar views
13 guides
- Managing AppointmentsThe Appointments calendar shows every booking by day, week, month or timeline. Your team books appointments, stays and blocked time from it, and opens any booking to check it in, charge it or cancel it.Updated 12 November 2026
- Calendar Views & NavigationThe Appointments calendar shows your bookings by day, week, month or timeline. You choose how it is grouped, coloured, filtered and searched, and those choices are kept in your browser.Updated 10 November 2026
- Customise Appointment CardsCard content sets which details the appointment cards show on Mission Control, the calendar and Trips, such as the birthday countdown, vaccinations, tags, the owner or the team member, in what order, and as icons or labelled badges. The layout is saved in each browser.Updated 12 November 2026
- Managing AppointmentsEach booking has its own page with its status, times, pets, invoice, notes and history. The Manage menu at the top holds what you can do next, from checking in and editing to cancelling, printing and deleting.Updated 8 November 2026
- Report CardsA report card is a shareable summary of a pet's visit, built from the customer-facing notes and photos on the appointment. You can preview it, print it as a PDF, or text the pet owner a link to it.Updated 8 November 2026
- Using the Booking FormThe booking form is where your team creates and edits appointments. It holds the pet, the services and extras, the time, team members, resources, notes, notifications and the price.Updated 9 November 2026
- Payment ProcessingEvery appointment has an invoice with its lines, its total and the ways to pay. Your team takes payment there by card on file, card reader, payment link, bank transfer, cash or your own terminal, and refunds, voids and retries from the invoice's Manage menu.Updated 11 November 2026
- Recurring AppointmentsA recurring appointment books a series of visits from one pattern, which you can then change, pause or end for the whole series or one visit.Updated 8 November 2026
- Stay AppointmentsA Stay is a multi-day booking with a check-in and a check-out, used for overnight boarding, housesitting and multi-night training camps.Updated 10 November 2026
- Appointments FAQAnswers to common questions about booking, moving, cancelling and charging appointments, recurring series and stays, and what to check when a booking will not go through.Updated 12 November 2026
- Appointment Statuses GuideEvery appointment carries one status, from Pending to Paid, and the status decides which actions the appointment offers and which automatic actions move it on.Updated 12 November 2026
- Availability TroubleshooterThe Availability Troubleshooter shows why Petboost found no times for a booking, or how it found the times it did, and points you to the setting that decides it.Updated 8 November 2026
- Un-cancel & Appointment RecoveryTo un-cancel an appointment, Recreate books a new appointment from the cancelled one's details. Archive hides an appointment and keeps its data, and Permanently Delete removes it for good.Updated 2 November 2026
Decision guides in this area
The calls behind the settings.
AM and PM visits: one booking or two, and how to price the second?One booking per day carrying two timed services, priced as a shorter second visit on its own service, because the services field holds two start times while keeping the day on one card and one invoice.Decision guideDaycare and a groom on the same day: one booking or two?One booking with both as services on it, because the services field holds two start times, two team members and two resources while the family still gets one arrival, one card and one invoice.Decision guideHow big should a puppy class be?Six to eight puppies with one instructor, because the ceiling is how many handlers one voice can coach at once rather than how many puppies fit in the hall.Decision guideHow many dogs should be on a group walk?Start at four for a solo walker and only go higher once your council limit, your lead hand and your vehicle all agree, because the ceiling on a group walk is set outside your booking system before it is set inside it.Decision guideStaff or station: what should your capacity hang off?Hang it on whichever one you would actually turn a booking away for, and on both only when both genuinely bind, because every constraint you add that is not real removes slots you could have sold.Decision guideShould every new daycare dog do a temperament test first?Yes, and it has to be a booked service the software enforces rather than a promise on your website, because the assessment you skip is the one you skip on the busiest morning of the year.Decision guideWhat commits a weekly walk, and is the meet and greet paid?A standing series with a card on file commits it and a deposit cannot, because recurring bookings do not take one, and the meet and greet is a paid first visit that gates the walks behind it.Decision guideShould boarding have fixed check-in and check-out windows?Yes, published on the service so the booking form enforces them, because open-ended collection is what breaks the next stay rather than a courtesy you extend to good customers.Decision guideHow many dogs can you board? The number that paysBoarding capacity is runs multiplied by nights, not pets per day, and the number worth setting comes from staffing and cleaning time rather than from how many beds you own.Decision guide