A complimentary extra is an add-on priced at $0. The pet owner sees it as Free, with the usual price struck through beside it when you have set one. They tap to add it. Nothing is pre-selected.
Set a complimentary extra
- Open Services.
- Create or open an add-on.
- Set Service Type to Add-on.
- Set Base Price to
0. - If the extra normally has a price, enter that amount in Usual price. This field appears only when the type is Add-on and the price is
0. - Publish the service for self-service booking.
The usual price is stored on the service. It does not change what is charged. The charge stays $0.
What the pet owner sees
If a complimentary extra applies to the selected pet:
- It appears in Add Extras on the pets and services step. The pet owner taps to add it.
- It appears again on Review and Terms so they can confirm or remove it.
- After a visit, the report card teases the same extra above Book Again. That tease does not write anything. Booking again is what adds it.
If the extra is suburb-restricted or a mobile extra that needs an address, the pet owner can still add it after those details are on the account.
What a complimentary extra is not
A $0 package-credit line is a redemption, not a complimentary extra. It shows as Redeem 1x.