Guide

Mission Control

Mission Control Overview

Updated 13 September 2026 - 11 min read
Open in Petboost

What is Mission Control?

Mission Control is your dedicated operational dashboard for running your pet business day-to-day. It's a one-page command centre designed to help you get 90% of your daily tasks done from a single screen, whether you're on your phone, tablet, or computer.

Think of it as the difference between a pilot's cockpit view (Mission Control) and flight planning software (Appointments Calendar). Mission Control shows you what's happening now, what needs your attention, and gives you quick access to common actions.

Key Benefits

One-Page Operations

  • Quick actions front and centre
  • All appointments at a glance
  • Attention items highlighted automatically
  • Revenue and business intelligence visible

Multi-Device Optimised

  • Works on phones, tablets, and desktops
  • Touch-friendly on mobile devices
  • Appointments and Overview tabs on smaller screens
  • A bottom bar on smaller screens with View, Search, Quick, Filters and Group

Intelligent Attention System

  • Automatic flagging of payment issues
  • Pending confirmation alerts with bulk confirm
  • Incomplete sign-up and abandoned booking recovery
  • Special care needs highlighted
  • Birthday tracking (7 days before and after)
  • Depleted and low package alerts
  • Bulk payment processing

Flexible View Modes

  • Up to 12 views of your day
  • Workflow, Pets, List, Run Sheet, Photos, Roster, Grid, Stays, Team Members, Services, Spotlight and Courses
  • Mission Control opens on the last view you used
  • Switch views based on your current task
  • Drag-and-drop status updates in Workflow View

Mission Control vs Appointments Calendar

Both tools serve different purposes in your daily workflow:

Mission Control

Best for:

  • Daily operations and task execution
  • Quick appointment creation
  • Processing payments and sales
  • Checking what needs attention
  • Viewing team and resource allocations
  • Mobile/on-the-go access

Key features:

  • Quick actions bar
  • Attention required system
  • Revenue intelligence
  • Multiple view modes
  • Week view with weekday filtering

Appointments Calendar

Best for:

  • Detailed scheduling and planning
  • Drag-and-drop appointment moving
  • Timeline and resource views
  • Multi-day stay visualisation
  • Recurring appointment setup
  • Advanced calendar operations

Key features:

  • Day, Week, Month, Timeline, and Agenda views
  • Syncfusion scheduler interface
  • Detailed appointment editing
  • Resource allocation planning
  • Calendar persistence and views

When to use each:

  • Start your day → Mission Control (check what needs attention)
  • Book appointments → Either (quick action in Mission Control or detailed in Calendar)
  • Reschedule appointments → Appointments Calendar (drag-and-drop)
  • Process payments → Mission Control (bulk charge, drag-and-drop checkout, attention system)
  • Plan next week → Appointments Calendar (week/month view)
  • Mobile operations → Mission Control (optimised for touch)

Main Areas Overview

Quick Actions Bar

Located at the top of Mission Control, quick actions give you one-click access to common operations:

  • New Customer & Pet - Create customer and pet profiles
  • New Appointment - Book appointments quickly
  • Quick Sale - Process sales with pet selection
  • Find Pet - Search and navigate to pet profiles
  • Package Purchase - Sell packages to customers
  • Create Stay - Book overnight boarding (if you offer stays)
  • Enrol in Courses - Add pets to group classes (if you offer courses)
  • Block Time - Block out calendar availability
  • Get Help - Contact Petboost support

Opening Hours & Status

Your business's opening hours displayed Google-style, colour-coded to match your appointment statuses. This gives you an instant visual of how busy your day looks and where appointments are concentrated.

Colour coding:

  • Matches your appointment status colours
  • Shows busy periods at a glance
  • Helps identify gaps in the schedule

Attention Required

Automatically identifies appointments and situations that need your immediate action. Items are split into two collapsible subcards: Action Items and Special Attention.

Action Items (things to do):

  • Pending Confirmations - Bookings waiting for your approval, with bulk confirm
  • Incomplete Sign-ups - Abandoned bookings and unfinished profiles, with bulk recovery messaging. For Abandoned Bookings (New) and unfinished profiles, select the cards, then click Delete. Draft pets do not block this. For Abandoned Bookings (Existing), select the cards, then click Dismiss. That clears the unfinished booking and keeps the customer. Opening a card takes you to the customer profile Action Required tab, where you can Create Appointment, Send Recovery Message (SMS), X-Ray this booking, or Dismiss. Cards with a recording to watch show X-Ray ready. For activation / login links, use Manage Owner → Resend Activation SMS or Send Quick Login SMS on the profile. You can also delete a new incomplete sign-up from the ribbon on Customers & Pets: Manage → Delete → Delete permanently.
  • Outstanding Payments - Appointments with unpaid invoices
  • Payment Method Issues - Customers without payment methods on file
  • Depleted Packages - Customers who've run out of package credits
  • Overdue Status Changes - Appointments that should have moved to the next status

Bulk Charge Feature:

Process multiple outstanding payments in one go, with a revenue collection preview showing how much you'll collect.

Bulk Confirm Feature:

Confirm multiple pending appointments in one go, rather than opening each individually.

Special Attention

Highlights pets and appointments needing extra care today:

  • Medical Conditions/Allergies - Health-related flags
  • Behavioural Needs - Special handling requirements
  • Birthdays - Pets celebrating within 7 days (before or after today)
  • Low Package Balance - Packages running low on remaining credits
  • Desexing Alerts - Age-based desexing reminders
  • Dietary Requirements - Special feeding needs

Team & Resource Sidebar

The left sidebar shows who's working today and what they're currently doing:

Team Members Today:

  • List of team members with appointments
  • Click to see their current appointment
  • Quick actions from team member cards

Resources Today:

  • Spaces and play areas in use
  • Current allocation status
  • Click for resource details

Revenue Intelligence

See your day's financial performance at a glance:

  • Today's Total Revenue - Expected revenue including packages
  • Revenue by Service Category - Breakdown by grooming, daycare, training, etc.
  • Service vs Package Split - How much is single appointments vs package redemptions
  • Week-Over-Week Comparison - Compare to the same day last week

Main View Area

The central area where appointments are displayed in your chosen view mode. Mission Control opens on the last view you used. Switch between:

  • Pets (default) - Organised by pet, grouped by start time
  • Workflow - Kanban-style board with Confirmed, In Progress, Ready to Pay and Checked out & Paid columns. Pending, Stay Arrivals, Stay Departures and Complete & waiting appear when they have bookings. Drag cards forward through the workflow to check in, complete, and charge appointments. Free ($0) and package appointments are completed automatically when dragged to the next stage.
  • List - Traditional scrollable list with flexible grouping
  • Run Sheet - Detailed cards with form answers and notes
  • Photos - Large pet photo grid. Hover over a tile to see breed, age, weight, service, time, and status at a glance.
  • Roster - Rows for each team member and resource, by start time
  • Grid - One tile per team member and resource, with pet photos and capacity. Visible when bookings have team members or resources assigned. Not available on smaller screens
  • Team Members - Team members and resources side-by-side kanban columns. The tab reads Resources or Resources & Team when bookings have resources. Visible when bookings have team members or resources assigned. Drag cards between columns to reassign team members or resources.
  • Services - Grouped by service type in kanban columns
  • Spotlight - Swimlane kanban grouped by operational indicators (extra special care, special care, pet characteristics, late to arrive, late to finish, no card on file, first visit, has add-ons, customer notes, photos and notes pending/sent, birthdays, package alerts). Empty swimlanes are hidden automatically. Includes a bulk send button for sending photos and notes to pet owners.
  • Stays - Overnight boarding focus (visible when a stay is active on the selected date)
  • Courses - Group class focus (visible when course lessons are in view)

Filtering options:

  • Search - Pet name, owner name, or service
  • Status Filters - Multi-select appointment statuses
  • Quick Filters - Needs payment, special attention, arriving soon, etc.
  • Grouping - Organise by status, time, team, or resource
  • Sort Options - Pet name, arrival time, service name, stay duration, course session

Day View vs Week View

Day View

Shows appointments for a single day with precise timing:

  • Navigation - Previous/Next day arrows
  • Date Display - "Today", "Tomorrow", "Yesterday", or day name
  • All appointments for the selected day
  • Detailed scheduling visible

Best for:

  • Focused daily operations
  • Detailed appointment timing
  • High-volume single-day management

Week View

Shows appointments across an entire week:

  • Navigation - Previous/Next week (jumps to Monday)
  • Date Display - "This Week", "Next Week", or date range
  • Weekday Filtering - Select which days to show
  • Smart Defaults - Today onwards for current week, all days for other weeks

Best for:

  • Weekly planning
  • Multi-day overview
  • Identifying busy periods across the week
  • Resource and team planning

Weekday Filtering:

When in week view, you can filter which days are shown:

  • Click weekday buttons to toggle (SUN, MON, TUE, WED, THU, FRI, SAT)
  • Blue = selected, grey border = unselected
  • White dot indicates today
  • "Reset to Defaults" returns to smart defaults

Mobile Experience

Mission Control is fully optimised for mobile devices with a dedicated mobile layout:

Tabs on smaller screens

On phones, tablets and narrow windows, two tabs sit under the date:

  1. Appointments (opens first) - The appointment list in your chosen view
  2. Overview - Daily Activity (flow graph, attention items, Coming & Going), stays, Schedules, courses and Revenue Intelligence

The bar at the bottom of the screen has View, Search, Quick, Filters and Group.

Mobile Features

  • Swipeable Appointment Cards - Swipe for quick actions
  • Touch-Optimised Kanban - Drag-and-drop that works on touchscreens
  • Quick Actions Sheet - Bottom sheet for common actions
  • Search Drawer - Full-screen search interface
  • Filters Drawer - Full-screen filtering

Mobile Best Practices

  • Switch between Appointments and Overview at the top of the screen
  • Swipe appointment cards for quick menus
  • Use quick actions for common operations
  • Search drawer for finding specific appointments

Platform Differences

Desktop (Large Screen)

  • Three-column layout (sidebar, main area, optional right sidebar)
  • All cards and intelligence visible simultaneously
  • Hover states for interactive elements
  • Keyboard shortcuts available

Tablet (Medium Screen)

  • Two-column layout when horizontal
  • Single column when vertical
  • Touch-friendly targets
  • Simplified navigation

Mobile (Small Screen)

  • Single column stacked layout
  • Appointments and Overview tabs, plus a bottom bar
  • Full-screen sheets and drawers
  • Swipe gestures for actions

Accessing Mission Control

Desktop Navigation

Mission Control is accessible from your main navigation menu. Look for the "Mission Control" link in your primary navigation bar.

Mobile Navigation

On mobile devices, Mission Control is prominently featured in your main menu. Tap the menu icon and select "Mission Control".

Default Landing Page

To make Mission Control the first page your team sees, go to Settings and choose Mission Control under Default Page on Load. The setting applies to your whole team.

Getting Help

Need assistance while using Mission Control?

  • Get Help Button - Click the "Get Help" quick action to open Grazi AI. To reach a person, click Speak with the team in the same panel
  • Support Team - Most requests are handled 8:00am - 6:00pm AEST
  • User Guides - Documentation for Mission Control features
  • FAQ - Common questions and troubleshooting

What's Next?

Now that you understand what Mission Control is, continue to:

Appointment Management

Have questions about Mission Control? See these commonly asked questions:

Mission Control Philosophy:

"One screen to run your day. Everything you need, right when you need it, on any device."