Overview
Mission Control displays business insights that help you understand your day, spot trends, and make informed decisions. This guide explains each dashboard card and what the data means for your business.
Revenue Card
Location: Right sidebar on desktop. On smaller screens, Revenue Intelligence on the Overview tab
What It Shows
| Metric | Description |
|---|---|
| Today's Revenue | Today's revenue on the basis you have chosen |
| Collected or Earned | Switch between money taken today and money spread across a stay. See How we count |
| Collected vs Outstanding | How much has been paid vs awaiting payment |
| Package Value | Value of package credits being redeemed today |
| Cash vs Card | Breakdown by payment method |
How to Use
- Morning check: See your expected revenue for the day
- End of day: Verify all payments collected match expectations
- Spot issues: Large "Outstanding" amounts may indicate payment problems
Understanding Package Revenue
Package redemptions show the allocated value of package credits used, not new money collected. This helps you understand the true value of work being performed.
Flow Graph
Location: On desktop, select Expand at the top of Mission Control. The flow graph sits in the top row, headed by your opening status, such as Open now. On smaller screens, it is the first card in Daily Activity on the Overview tab.
What It Shows
A bar chart of the bookings in each hour of the selected day. A booking counts in every hour from its start until it ends or is paid. In week view, each bar is one day.
- Status colours: Each bar is split by the status each booking had in that hour: Pending (blue), Confirmed (green), In Progress (pink), Completed and Ready to Pay (indigo), and Paid (dark green). Hover over a bar to see the counts
- Totals: The number above each bar counts bookings, not pets
- Peak times: The tallest bars are your busiest hours
- Past: On today's graph, hours that have passed show as one grey bar
- Current time marker: On today's graph, a dashed red line with a pulsing dot marks the current hour. Its label, such as 4 Now, counts that hour's bookings, excluding paid ones
- vs. Prev Week: When the same day last week had bookings, select vs. Prev Week to show them as a faded bar behind each bar. Select Today to hide it
- Select a bar to see the bookings in that hour
How to Use
- Staff planning: See when you need the most hands on deck
- Break scheduling: Find quiet periods for team breaks
- Customer management: Prepare for busy periods. To see who arrives or leaves next, use the Coming & Going card
- Capacity planning: Identify if you're over or under-staffed at certain times
Example Interpretation
On tomorrow's graph, tall green bars at 8am and 9am mean a busy start, with most bookings Confirmed. A blue section means bookings still Pending. Short bars after 3pm mean a quiet afternoon.
Booking Lead Time Card
Location: Right sidebar on desktop
What It Shows
How far in advance customers typically book with you:
| Metric | What It Means |
|---|---|
| Average Lead Time | Mean days between booking and appointment |
| Same Day Bookings | Percentage of last-minute bookings |
| 1-2 Days | Short notice bookings |
| 3-7 Days | Week ahead planning |
| 8+ Days | Advance planners |
How to Use
- Marketing timing: Send reminders before customers typically rebook
- Capacity planning: Short lead times mean you need flexible capacity
- Pricing strategy: High same-day bookings might support convenience fees
- Trend spotting: Decreasing lead time may indicate loyal customers becoming more casual
Service Distribution Card
Location: Right sidebar on desktop. On smaller screens, Revenue Intelligence on the Overview tab
What It Shows
Which services are booked for today/this week:
- Pie or bar chart showing service mix
- Counts and percentages for each service type
- Comparison to previous periods
How to Use
- Resource allocation: Ensure you have the right team for today's service mix
- Trend identification: Spot if certain services are growing or declining
- Seasonal patterns: See how your mix changes throughout the year
Example Interpretation
| Service | Today | Trend |
|---|---|---|
| Full Groom | 8 (40%) | ↑ Up from last week |
| Bath & Brush | 5 (25%) | → Stable |
| Daycare | 4 (20%) | ↓ Down from last week |
| Nail Trim | 3 (15%) | → Stable |
Active Boarders Card
Location: Visible when you have stay services
What It Shows
Pets currently in your care overnight:
- Total boarders currently checked in
- By resource (kennel, room, area)
- Check-out schedule for today
- Incoming boarders arriving today
How to Use
- Morning routine: See who's still with you from overnight
- Capacity management: Know how many spaces are occupied
- Discharge planning: Prepare for pet pickups
- Intake planning: Prepare for new arrivals
Coming & Going Card
Location: Right sidebar on desktop. On smaller screens, Daily Activity on the Overview tab
What It Shows
The next arrival and the next departure. When more are due, select Show 3 more (the number varies) to list the rest, up to six in total:
| Entry | Description |
|---|---|
| Starting soon | A service starting in the next 90 minutes, with a countdown |
| Finishing soon | A service finishing in the next 90 minutes |
| Boarding check-in | A stay due to check in on the selected day. Stay entries are listed first |
| Boarding check-out | A stay due to check out on the selected day |
Paid, cancelled and no-show bookings are left out. The card is titled Coming & Going Soon, or Coming & Going when stays are listed. It is hidden when nothing is due.
How to Use
- Next up: Know who's coming and going
- Staffing: Allocate team to arrivals vs departures
- Customer service: Be ready to greet incoming pets by name
Team Members Today
Location: Left sidebar
What It Shows
Your team working today with their current status:
- Avatar and name of each team member
- Current appointment they're working on
- Status indicator (available, busy, on break)
- Appointment count for the day
How to Use
- Quick assignment: See who's available for walk-ins
- Workload balance: Check no one is overloaded
- Communication: Click to see their full day
- Coverage: Identify gaps when someone finishes early
Resources Today
Location: Left sidebar
What It Shows
Your spaces, rooms, and equipment in use:
- Resource name (Grooming Table 1, Kennel A, etc.)
- Current occupant (pet name if in use)
- Availability status (free, occupied, blocked)
- Today's bookings count
How to Use
- Space management: See which rooms are free
- Quick booking: Know what's available for walk-ins
- Turnover: Track resource utilisation
- Maintenance: Identify when resources are free for cleaning
Summary Cards
Location: Top of Mission Control
What They Show
Quick glance statistics for your day:
| Card | Description |
|---|---|
| Today's Appointments | Total bookings for today |
| Needing Attention | Count of items requiring action |
| Revenue Expected | Today's projected income |
| Pets Seen | Completed appointments so far |
Reading the Numbers
- Green indicators: Positive/on track
- Amber indicators: Needs monitoring
- Red indicators: Action required
- Arrows: Comparison to same day last week
Week View Intelligence
When viewing a full week, insights aggregate across the selected days:
Weekly Patterns
- Busiest day highlighted
- Revenue by day comparison
- Service distribution across the week
- Booking trends over time
Using Weekly Data
- Staff scheduling: Plan rosters based on historical patterns
- Marketing: Target slow days with promotions
- Capacity: Consider extending hours on busy days
- Growth tracking: Compare week-over-week performance
Tips for Using Dashboard Intelligence
Morning Routine
- Check Coming & Going to see your first arrivals
- Review Attention Required for any issues
- Glance at Revenue to set expectations
- Check Team Today to confirm staffing
Throughout the Day
- Watch the Flow Graph to anticipate busy periods
- Monitor Active Boarders if running a boarding facility
- Check Resources Today before booking walk-ins
End of Day
- Review Revenue collected vs outstanding
- Check any remaining Attention items
- Verify Coming & Going shows all departures complete
- Note any patterns for future planning
Common Questions
Q: Why doesn't my revenue match my bank deposits? A: Dashboard revenue shows appointment value. Bank deposits may differ due to Stripe fees, pending transfers, or timing differences.
Q: Can I export this data? A: Currently, insights are view-only in Mission Control. For detailed reports, contact Petboost support about reporting options.
Q: How far back does comparison data go? A: Week-over-week comparisons look at the same day last week. Longer historical trends are tracked internally.
Q: Why are some cards not showing? A: Cards appear based on your business type. Boarding cards only show if you offer stay services. Course cards only show if you run classes.
Related Articles
- Mission Control Overview - Full Mission Control guide
- Attention System - Understanding attention alerts
- View Modes - Different ways to view your day
- Filtering & Organisation - Finding specific information