Guide

Team Members

Change your account password

You change a business login password with a reset email, sent from the team member's profile or from the login screen. Petboost has no field where you type the old password and a new one.

Updated 27 September 2026 - 3 min read
Open in Petboost

This is for staff and owners who sign in at business.petboost.com. It is not the same as resetting a pet owner's login to the Pet Owner App: that is Send Quick Login SMS on the customer's profile. See Reset customer password / quick login.

A new password must be at least 8 characters and include an uppercase letter, a lowercase letter and a number.

Change your own password

Use this when you are signed in on any device and want to change your own password, including the owner login.

  1. Open Team Members and select Manage on your own name. The owner is listed there too.
  2. Select Send Password Reset.
  3. Open the email sent to your profile's login email.
  4. Set the new password, then sign in with it.

On a phone or iPad, the button sits in Team member details at the top of the profile. Expand that section if it is collapsed.

Send Password Reset emails a link. You do not type the new password in Petboost.

If you cannot sign in

Use this when the iPad or browser has signed you out, or you do not remember the password.

  1. Open business.petboost.com.
  2. On the login screen, select Forgot your password?
  3. Enter the email you sign in with.
  4. Open the reset email and set a new password.
  5. Sign in with the new password.

Send a team member a password reset

An Owner Admin or Admin can send a reset to anyone who already has a login.

  1. Open Team Members and select Manage on the team member.
  2. Select Send Password Reset.
  3. The team member opens the email at their login address and sets their own password.

Send Password Reset only shows on an active profile that already has a login, marked Login Active. A profile marked No Login shows Create Login instead. See How do I create a user account for a team member?.

Give each person their own login for a shared iPad

Do not share one owner password, and do not make a generic shared login. Each person who runs the day gets their own login and their own password.

  1. Open Team Members and select Manage on the team member.
  2. If the profile shows No Login, select Create Login. If it shows Login Active, select Send Password Reset.
  3. The team member sets a password they will remember from the email.
  4. On the shared iPad, open the menu under your photo and name at the top of the page and select Switch user.
  5. Choose the team member. Petboost signs you out.
  6. Sign in with the team member's password.

Create Login needs an email and a phone number on the profile. If either is missing, it opens Create Login for and the person's first name, where you add them, then select Create Login & Send Invite. Either way the team member receives an email to set their password.

Switch user lists the team members who have a login. You still need the other person's password to sign in as them.

Kiosk Mode is for clients at the counter. It is not a staff login. See Kiosk Mode.

If the iPad keeps signing people out, add Petboost to the home screen from Safari and open it from that icon. See Add Petboost to Your Home Screen.