Guide

Settings

Kiosk Mode

Kiosk Mode turns a tablet at the front counter into a customer self-service screen, where clients check in, book, and agree to your terms without opening the rest of your business account.

Updated 27 September 2026 - 4 min read
Open in Petboost

Use Kiosk Mode when owners will not complete paperwork on their own phone, or when you want walk-in check-in without handing over your login. It is on Business Pro, Business Flex, Business Max and Enterprise, once Stripe is connected.

Start Kiosk Mode

  1. On the tablet, sign in to Petboost at Mission Control.
  2. Open the account menu: your business name or logo at the top of the sidebar.
  3. Under Quick Copy Links, select Kiosk Mode.
  4. Note the four digits under Staff exit code, then select Enter kiosk mode.

The tablet opens a full-screen page at https://business.petboost.com/kiosk. There is no sidebar and no access to appointments, customers, or settings.

What clients do at the kiosk

  1. On Kiosk Mode, the client enters their mobile number and selects Continue.
  2. They choose what to do: the check-in button, which names their pets, such as Check Kiwi in for their visit; the booking button, such as Book Kiwi in, when they have no appointment today; or Review {your business} terms & your details.
  • Check in works for today's appointment when it is Confirmed. A Pending booking shows the check-in button, but check-in fails with Check-in failed, so accept Pending bookings before the client arrives
  • Book a new appointment appears when they have no Pending or Confirmed appointment today
  • Review {your business} terms & your details lets them agree to your terms and update their profile on the tablet

New clients, whose number is not on file, go straight into signup with their number already filled in.

This is the walk-in path for terms and conditions. Do not look for a "capture signature" button on the Paperwork tab: Paperwork stores agreements that have already been accepted. Staff can still Fill for owner or Copy Link on an intake form if you need a form completed at the desk.

If the customer is not at the desk, do not use kiosk mode. They see your terms first thing when they log in. To text a request, open Mission Control > Attention Required > Terms Not Agreed. See Chase unsigned terms for upcoming bookings.

Leave Kiosk Mode

The staff exit code is 7139, the same fixed code on every account. It is shown under Staff exit code when you start Kiosk Mode.

  1. On the kiosk screen, select Staff exit in the bottom corner.
  2. Enter 7139.

Exiting signs the device out on purpose, so sign in again to get back to your account. That stops a client leaving kiosk mode and landing in your bookings.

Idle timeout

If a client starts booking or signup and walks away, the tablet signs itself out after 5 minutes of inactivity. A 60-second warning appears first, with Extend for 5 min. After sign-out it returns to the kiosk welcome screen for the next person.

The check-in screen returns to the phone number screen after 90 seconds of inactivity.

Before you hand the tablet over

Lock the tablet to this screen with the device's guided access setting, Guided Access on iPad or Screen Pinning on Android. That stops clients browsing away from the kiosk screen to the rest of your account.

Branding

There is no separate "kiosk branding" page. The kiosk uses the logo, hero image and brand colours you already set for the business. Change them on Branding, and the kiosk picks them up the next time you open it.

Frequently asked questions

How do I get a walk-in client to sign my T&Cs?

Start Kiosk Mode, ask them to enter their mobile, then select Review {your business} terms & your details.

Can they book from the kiosk?

Yes, if they have no Pending or Confirmed appointment today. If they have one, they see check-in instead, plus the terms button.

I forgot the staff code. What is it?

7139. It is the same code on every account. Exiting still signs the device out.

No. A form link is for intake questions on the owner's own phone. Kiosk Mode is for the tablet at your counter: check-in, booking, and agreeing to your business terms in person.

How do I chase a customer who is not at the desk?

Do not open kiosk mode. They see your terms first thing when they log in. To text them, open Mission Control > Attention Required > Terms Not Agreed and select Send SMS request. See Chase unsigned terms for upcoming bookings.