Guide

Team Members

Sign in, switch user and log out

You sign in to Petboost at business.petboost.com with the email and password on your team member login. The menu under your photo and name at the top of the page switches user, signs you out, and resets Petboost when a screen is stuck.

Updated 27 September 2026 - 3 min read
Open in Petboost

Passwords change only by an emailed reset: you never type a new password inside Petboost. This is a business login. A pet owner signs in with their phone and a one-time code. See Reset customer password / quick login.

Sign in

  1. Open business.petboost.com.
  2. Enter the email address you signed up with.
  3. Enter your password.
  4. Sign in.

If you do not remember the password, select Forgot your password? on that screen. See If you cannot sign in.

Fix a login that is not working

Work through these in order.

  1. Open business.petboost.com and check you are signing in with the Email Address you entered on the About You step when you registered, not a different work address.
  2. Select Forgot your password? and set a new password from the email.
  3. Check the spam folder for the reset email.
  4. If you can reach Petboost but a screen is stuck, open the menu under your photo and name at the top of the page and select Reset & Update.
  5. If you still cannot sign in, call 1800 291 005. Speak with the team, in Get Help, needs you to be signed in.

Do not share one login. Each person who needs Petboost gets Create Login on their own team member profile.

Switch user on a shared device

Use this on a shared iPad or counter computer so the next person signs in as themselves.

  1. In Petboost, open the menu under your photo and name at the top of the page.
  2. Select Switch user.
  3. Search for the team member and select them. Petboost signs you out.
  4. Enter that person's password on the login screen.

Switch user lists only active team members who already have a login. You still need their password. Petboost signs the current user out first, so the next sign-in is never silent, and the login screen is filled in with the chosen person's email.

Sign out

  1. In Petboost, open the menu under your photo and name at the top of the page.
  2. Select Sign out.

That ends your session and returns you to the login screen. There is no way to sign another device out from this menu.

Reset & Update

Use Reset & Update when Petboost looks stuck, an old tab will not load, or a login session will not clear.

  1. In Petboost, open the menu under your photo and name at the top of the page.
  2. Select Reset & Update.
  3. Read Limited Connection?. It checks for the latest version of Petboost and refreshes your page.
  4. Select Let's do it!

Petboost clears the data it saved in your browser and your session cookies, then takes you back to the page you were on with the latest version. You may need to sign in again. It does not change your password.

Find the email you sign in with

The registration wizard collects Email Address on the About You step, and password reset emails go to that address. If you signed up with a work address and later use a personal one, the reset will not arrive.

  1. Ask someone who can still sign in to open Team Members and select Manage on your profile.
  2. Read the email on the profile. A login is created with this address.
  3. Use Forgot your password? with that address, or have them select Send Password Reset on your profile.