Customers ask whether a Petboost form can show a question only when an earlier answer calls for it. It cannot. Every question in a client form or a team form is shown to whoever fills it in. The rest is built in: custom fields, sections, e-signatures, file uploads, per-service forms that go out after booking or are required before it, and team forms such as SOAP notes, stay logs and incident reports. See Custom Fields and Intake Forms and Team Forms.
What Petboost does not offer
Petboost forms, client and team, do not offer:
- Conditional logic, such as showing a question only when an earlier answer is yes
- Multi-page forms with page-by-page navigation. Sections are supported, but not separate pages
- Sliders, rating matrices or ranking questions. A team form's Scale question covers a single rating of up to 7 named steps
- A PDF generated from each submission. Responses download as a CSV from the form's Responses tab
Alternatives for a client questionnaire that must branch
Internal records do not need an outside form tool: a SOAP note, a feeding log, a medication log, an incident report or a report card is a team form, and its answers stay on the appointment and the pet. The tools below suit only a client questionnaire that needs conditional logic or a multi-page flow. Their answers do not reach Petboost, so your team copies the key details into the pet's profile or custom fields.
- Google Forms: sends people to a section based on their answer, and exports responses to Google Sheets. Share the link with the client after booking. See forms.google.com.
- Typeform: a conversational form with conditional questions and branding options. Embed it on your website or share the link. See typeform.com.
- Jotform: conditional logic, templates and a PDF generated from each submission. Share it by link or embed it. See jotform.com.
When to use what
| Need | Use |
|---|---|
| SOAP notes or clinical notes | Petboost team forms (Consult SOAP note) |
| Daily stay or feeding log | Petboost team forms (Daily stay log) |
| Medication log | Petboost team forms (Medication given) |
| Incident report | Petboost team forms (Incident report) |
| Structured report card for the client | Petboost team forms, sharing chosen answers |
| Standard intake questions (health, diet, emergency contacts) | Petboost intake forms |
| Electronic signature collection | Petboost intake forms (Signature field) |
| Per-service paperwork sent automatically | Petboost intake forms |
| Business-specific profile data | Petboost custom fields |
| Conditional logic (if X, show Y) | Google Forms or Typeform alongside Petboost |
| Complex multi-page assessment (30+ questions) | Google Forms or Typeform alongside Petboost |
| Photo or PDF uploads within a form | Petboost intake forms (File Upload field) |
| PDF generation from submissions | Jotform |
Frequently asked questions
Does Petboost support conditional logic in forms?
No. Every field in a form is shown, and none is shown or hidden based on earlier answers. Use a separate form for each use case, or a third-party form alongside Petboost if the questionnaire must branch.
Can I embed external forms into Petboost?
Not directly. Share the external form's link by email or SMS after booking, or embed the form on your own website. Clients complete it separately.
Related guides
- Team Forms: internal records your team fills in
- Custom Fields and Intake Forms
- Intake Forms Guide
- Sending Forms to Clients
- Form Responses
- Linking Forms to Services
- Kiosk Mode: walk-in terms on a front-desk tablet