Guide

What Petboost doesn't do

Split Payments (What Petboost Doesn't Do)

Petboost takes one payment for each appointment invoice, with one method, so a client cannot split one invoice across two cards or pay half cash and half card. To take part of the money another way, record that part as a separate sale and charge the invoice for the rest.

Updated 27 September 2026 - 2 min read
Open in Petboost

Clients ask whether they can split one invoice across two cards, or pay half cash and half card. The answer is no: one invoice takes one payment. Collect the full amount with one method, or take a second payment as a separate sale.

What you're trying to do

Split one appointment invoice across:

  • Two cards
  • Card plus cash
  • Card plus bank transfer
  • Two people paying part each

How an invoice is paid

Each appointment invoice is paid once, with one of the methods under Payment Method on the booking: the customer's saved card, Card Reader, Secure Payment Link, Bank Transfer, Cash or Other EFTPOS. The methods you see depend on your plan and your set-up. A Secure Payment Link can go to the customer by SMS or email, or as a link you copy.

Package credit applied to an appointment is not a split tender. The remaining balance is still one payment.

Do not look for a "split payment" or "split tender" button. It is not in the product.

Take part of the payment as a separate sale

Do this when the customer wants to pay part now and part later, or part one way and part another. Record the part they pay first as a sale on their profile.

  1. Open Customers & Pets and select Manage on the pet.
  2. Open the Sales tab and select New Sale.
  3. Under Sale Items, enter the part being paid as the line's Item and Price.
  4. Under Payment Method, choose how the customer pays this part.
  5. Select the button at the foot. It names the method, such as Record Sale with Cash.

You can also record the part from the booking itself with New Additional Sale, under the payment methods. That sale opens the same form and is listed under Additional Sales on the booking.

Charge the invoice for the rest

The invoice still shows the full amount after a separate sale, so bring it down by the part already paid before you charge it.

  1. Open Appointments and select the booking.
  2. On the Invoice, lower the price, or add a Discount, by the amount already paid.
  3. Under Notify customer?, choose Send notification or Update silently, then select Save Changes.
  4. Under Payment Method, choose the method for the rest.
  5. Select the amount and the button beside it, such as Charge Card on File or Paid by Cash.

When two people are paying

Invoice the appointment to one owner. Take the other person's share as a sale, or book two appointments so each person pays their own.