Guide

Products

Getting Started with Products

Products are simple retail items, such as shampoo, treats or accessories, that your team adds to invoices and quick sales beside services. Each one is a name, a price, descriptions and a photo.

Updated 27 September 2026 - 3 min read
Open in Petboost

Use products for the items you hand to customers at the counter, without running a full inventory system. Products in the sidebar lists them, and reads Sell products in-store until you add the first one.

Not stock control: Petboost products do not track stock levels, reorder points, or cost of goods. For inventory management options, see How to Manage Retail Inventory.

Add a product

The form has two steps, and nothing is created until the last one.

  1. Open Products and select Add Product (Add Your First Product while the list is empty).
  2. On Product Details, enter the Product Name, the Price (0 or greater), a Short Description and a Description. All four are required.
  3. Select Next.
  4. Optional: on Image, add a Product Image.
  5. Select Create Product.

The link https://business.petboost.com/products?action=create opens the same form. Keep names short and customer-friendly, such as "Ear Cleaner 100ml", and add a photo so your team picks the right item quickly at checkout.

Find a product

  1. Open Products.
  2. Type in Search products... to match a product's name or descriptions.
  3. Select the product's card to open it.

The badge under the grid shows how many products match your search out of the total.

Sell a product

Add a product to a booking's invoice beside the service, or sell it on its own as a quick sale. Each product is charged at its price, like any other line, in your business currency.

Add a product to a booking

  1. Open the booking from Appointments.
  2. On the invoice, select Add Item under the pet's items.
  3. Choose the product.
  4. Select Save Changes.

Sell a product at the counter

  1. Open Mission Control and select Quick Sale, from Actions when the header is compressed.
  2. Find the pet, then select Continue to Sale.
  3. Select + Add Item, choose the product, and set the Qty.
  4. Choose the Payment Method, then select the Record Sale button, which names the method.

Edit a product

Change a product's name, descriptions, price or photo on its own page. Edits wait in Pending Changes until you publish them.

  1. Open Products and select the product's card.
  2. To change the photo, select Edit Photo and upload the new one in Replace Product Image.
  3. Select Details and, under Product Information, edit the Product Name, Short Description or Description.
  4. Select Pricing and edit the Price.
  5. Select Save Changes, tick the box in Before You Publish, then select Publish Changes.

Pending Changes lists each field you changed, and Discard Changes drops the edits you have not published. A new photo closes the upload dialog on its own and joins Pending Changes until you save.

Archive or delete a product

Remove a product you no longer sell. A product still on appointments is archived rather than deleted.

  1. Open Products and select the product's card.
  2. On the product summary, select Delete Product, or Archive Product if appointments still use it.
  3. Choose Archive or Permanently Delete.
  4. Select Archive Service or Delete Service.

If Petboost opens Archive with the product's name, it lists the active appointments that use the product. Resolve them with Cancel, Void or Mark as Paid, then select Archive Service.