Track

Running the day

The eight things a front desk does every day, from the morning board to the last checkout. Take it in order once and the rest of the week runs on muscle memory.

8 lessons
Start with lesson 1 of this track

In order

  1. 1A day in Mission Control: check-in, the run sheet and Ready to PayReady to Pay is a status, not a payment screen. Every card on the board moves one column to the right, and the way back is on the card rather than the board.4 min read · Owner or front desk
  2. 2Making a booking, from one dog to a nineteen-night stayOne booking holds a card per pet, and each card holds that pet's services. The switch at the top of the form decides whether Petboost picks the time or you do.4 min read · Owner or front desk
  3. 3Recurring bookings, from the first one to the lastOne pattern creates the whole run, and one optional date decides whether a break is a pause or an ending. Changing the days replaces the series rather than editing it.4 min read · Owner or manager
  4. 4Editing a booking, and changing prices on bookings you already haveA price rise moves your catalogue. Bookings already in the diary keep the price they were confirmed at until something moves them, and by default nothing does.3 min read · Owner or manager
  5. 5Checkout, receipts, refunds and creditsThe method you pick at checkout decides how you undo it later. A card charge refunds, a payment you marked yourself un-marks, and an unpaid invoice voids.3 min read · Owner or front desk
  6. 6Why can't they book? Diagnosing no availabilitySix settings cause almost every empty calendar. Looking at it as the client narrows it to one in about a minute.2 min read · Owner or manager
  7. 7Adding a customer fast, and the number that already existsA phone number sits on one profile at a time. Almost every "they already exist" message ends at a profile you cannot see, or at a partner who needs their own number on the same account.4 min read · Owner or front desk
  8. 8Notes, alerts and report cards: what the owner seesA booking carries three separate note boxes and only one of them reaches the owner. The report card is built from that one, and from the photos attached to it.3 min read · Owner or front desk