Track
Stop the no-shows
Deposits, holds, reminders, a cancellation policy clients have actually accepted, and a text back for the call you could not answer. Five settings, and the two things to do when a booking still falls through.
8 lessons
In order
- 1Deposits, holds and card on file: which one do you wantA deposit is charged when a booking is made, online or by your team. A hold is placed 72 hours before and charged after, which is why it reaches clients who pay you in person.6 min read · Owner
- 2Booking rules: prerequisites, eligibility, notice and cancellationsA rule set once and forgotten is still running. Three tabs on the service decide who can book, how far ahead, and what a late cancellation costs.8 min read · Owner
- 3Notifications: what the client gets, what you get, and whenMessages do not have a switch each. They sit under a handful of switches, and the page tells you which one. The timing is yours to set, and with Communications Booster the wording can be too.4 min read · Owner
- 4Terms and waivers: upload them, collect them, prove who signedAn agreement is stored on the client's account against the exact document they read, which is why replacing that document asks everybody again.4 min read · Owner
- 5Catch the calls you cannot answerCall Catcher puts your Communications Booster number on your own phone. A call you cannot take gets a booking link or a voicemail, and every call lands in one log.3 min read · Owner or manager
- 6Release or cancel a pre-authorisation holdA hold is not a charge. Releasing it hands the money back, and the client's bank clears it inside a day.1 min read · Owner or front desk
- 7Charge a cancellation feeThe choice only appears once the booking is past its notice period, and the amount comes from the service's policy.2 min read · Owner or front desk
- 8See who has not accepted your termsSmart Export on Customers and pets. One segment tells you how many, one column proves it client by client.1 min read · Owner