Track
Stop the no-shows
Deposits, holds, reminders and a cancellation policy clients have actually accepted. Four settings and one report, which between them cover most of the empty slots.
6 lessons
In order
- 1Deposits, holds and card on file: which one do you wantA deposit is charged when a booking is made, online or by your team. A hold is placed 72 hours before and charged after, which is why it reaches clients who pay you in person.4 min read · Owner
- 2Booking rules: prerequisites, eligibility, notice and cancellationsA rule set once and forgotten is still running. Three tabs on the service decide who can book, how far ahead, and what a late cancellation costs.4 min read · Owner
- 3Notifications: what the client gets, what you get, and whenMessages do not have a switch each. They follow a handful of switches, and the row tells you which one. The timing is yours to set; the wording of the reminder is not.3 min read · Owner
- 4Terms and waivers: upload them, collect them, prove who signedAn agreement is stored on the client's account against the exact document they read, which is why replacing that document asks everybody again.2 min read · Owner
- 5Release or cancel a pre-authorisation holdA hold is not a charge. Releasing it hands the money back, and the client's bank clears it inside a day.1 min read · Owner or front desk
- 6Charge a cancellation feeThe choice only appears once the booking is past its notice period, and the amount comes from the service's policy.1 min read · Owner or front desk