Track

The Grooming track

Lanes and size tiers first, because that is what a grooming book runs on, then the day itself and the record you leave behind on each dog.

13 lessons
Start with lesson 1 of this track

In order

  1. 1Schedules and Sessions, part 2 - resources and capacityA resource has its own hours and its own capacity, and a service ignores it entirely until you link the two. This is why a daycare set to 3 still shows a fourth spot.3 min read · Owner
  2. 2Pricing that runs itself: size bands, special-day rates, multi-pet and long staysA price nobody expected is nearly always a rule somebody set once. Three of them cover most of it: the size of the pet, the day it falls on, and how much of you the booking uses.6 min read · Owner
  3. 3Notes, alerts and report cards: what the owner seesA booking carries three separate note boxes and only one of them reaches the owner. The report card is built from that one, and from the photos attached to it.6 min read · Owner or front desk
  4. 4Pick a report card themeCard themes dress each report card for the visit, a birthday, Christmas, a first sleepover or the season, picked from the visit date, the service and the pet. They are off until you turn them on.1 min read · Owner or manager
  5. 5Send a photo in a textPhoto messages put up to ten photos or PDFs in one text from Messages. They are off until an account owner switches them on in Settings, SMS, and the credit each photo uses is shown beside the switch.1 min read · Owner or front desk
  6. 6Booking rules: prerequisites, eligibility, notice and cancellationsA rule set once and forgotten is still running. Three tabs on the service decide who can book, how far ahead, and what a late cancellation costs.8 min read · Owner
  7. 7A day in Mission Control: check-in, the run sheet and Ready to PayReady to Pay is a status, not a payment screen. Every card on the board moves one column to the right, and the way back is on the card rather than the board.8 min read · Owner or front desk
  8. 8Choose what an appointment card showsCard content sets which details print on every appointment card, and in what order. The calendar and Mission Control share the one layout.2 min read · Owner or front desk
  9. 9Checkout, receipts, refunds and creditsThe method you pick at checkout decides how you undo it later. A card charge refunds, a payment you marked yourself un-marks, and an unpaid invoice voids.6 min read · Owner or front desk
  10. 10Recurring bookings, from the first one to the lastOne pattern creates the whole run, and one optional date decides whether a break is a pause or an ending. Changing the days replaces the series rather than editing it.5 min read · Owner or manager
  11. 11Editing a booking, and changing prices on bookings you already haveA price rise moves your catalogue. Bookings already in the diary keep the price they were confirmed at until something moves them, and by default nothing does.3 min read · Owner or manager
  12. 12Coat condition and matting, priced at the booking rather than at the doorA matted dog takes longer and costs more, and both of those can be on the booking before it is made. An attribute with properties does it; a tag cannot.3 min read · Owner
  13. 13Style memory: what the last groomer wrote, and where it livesA style saved on the booking is gone by the next one. Three cards on the pet hold the cut, the coat and the handling, and whoever is on the table next reads them without asking.3 min read · Owner