Track

The Daycare track

Drop-off sessions and capacity are where daycare goes wrong, so they lead. Then the passes and plans that turn a casual dog into a regular one.

7 lessons
Start with lesson 1 of this track

In order

  1. 1Schedules and Sessions, part 2 - resources and capacityA resource has its own hours and its own capacity, and a service ignores it entirely until you link the two. This is why a daycare set to 3 still shows a fourth spot.3 min read · Owner
  2. 2Booking rules: prerequisites, eligibility, notice and cancellationsA rule set once and forgotten is still running. Three tabs on the service decide who can book, how far ahead, and what a late cancellation costs.4 min read · Owner
  3. 3Packages: sell one, spend the credits, fix a balanceA package balance is held on the owner's account and stamped with the location that sold it. Those two facts settle most package questions.4 min read · Owner or front desk
  4. 4Memberships: build the plan, enrol someone, pause or cancelA membership is an agreement at a plan's price, and the plan holds every rule that follows. That is also why there is no plan change: to move someone, you cancel and enrol them again.6 min read · Owner
  5. 5A day in Mission Control: check-in, the run sheet and Ready to PayReady to Pay is a status, not a payment screen. Every card on the board moves one column to the right, and the way back is on the card rather than the board.4 min read · Owner or front desk
  6. 6Recurring bookings, from the first one to the lastOne pattern creates the whole run, and one optional date decides whether a break is a pause or an ending. Changing the days replaces the series rather than editing it.4 min read · Owner or manager
  7. 7Kiosk and the counter: check-in, retail and a quick saleKiosk mode hands the iPad to the client. Products are thin on purpose, and a quick sale is an invoice with no booking attached.2 min read · Front desk