Track

The Daycare track

Drop-off sessions and capacity are where daycare goes wrong, so they lead. Then the passes and plans that turn a casual dog into a regular one.

11 lessons
Start with lesson 1 of this track

In order

  1. 1Schedules and Sessions, part 2 - resources and capacityA resource has its own hours and its own capacity, and a service ignores it entirely until you link the two. This is why a daycare set to 3 still shows a fourth spot.3 min read · Owner
  2. 2Booking rules: prerequisites, eligibility, notice and cancellationsA rule set once and forgotten is still running. Three tabs on the service decide who can book, how far ahead, and what a late cancellation costs.8 min read · Owner
  3. 3Set which vaccinations a service requiresVaccination protocols name each vaccine you track. Then a certificate with no expiry still gets a due date, and each service can name the vaccinations it needs.2 min read · Owner or manager
  4. 4Packages: sell one, spend the credits, fix a balanceA package balance is held on the owner's account and stamped with the location that sold it. Those two facts settle most package questions.9 min read · Owner or front desk
  5. 5Memberships: build the plan, enrol someone, pause or cancelA membership is an agreement at a plan's price, and the plan holds every rule that follows. That is also why there is no plan change: to move someone, you cancel and enrol them again.8 min read · Owner
  6. 6A day in Mission Control: check-in, the run sheet and Ready to PayReady to Pay is a status, not a payment screen. Every card on the board moves one column to the right, and the way back is on the card rather than the board.8 min read · Owner or front desk
  7. 7Keep two dogs apartA foe set to Keep apart stops the second dog being booked into the same room or with the same team member at the same time, online and at the desk, without moving the booking already there.1 min read · Owner or front desk
  8. 8Recurring bookings, from the first one to the lastOne pattern creates the whole run, and one optional date decides whether a break is a pause or an ending. Changing the days replaces the series rather than editing it.5 min read · Owner or manager
  9. 9Kiosk and the counter: check-in, retail and a quick saleKiosk mode hands the iPad to the client. Products are thin on purpose, and a quick sale is an invoice with no booking attached.3 min read · Front desk
  10. 10Approve a vaccination a client uploadedThe owner types the vaccine name and the dates. Nothing counts until somebody opens the file and saves their own version.1 min read · Owner or front desk
  11. 11The temperament test as the gateThe test is a service that locks another service, so it is set on the service rather than on the dog. It also never reaches the calendar, which is why nobody can find it.4 min read · Owner