A certificate a client uploads counts once somebody here has read it and saved the dates on it.
- Open the booking from Appointments.
- Select the amber Review Vax Certificate badge, then Review vaccination certificate.
- Read the certificate, then correct Vaccine / label, Administered date and Expiry date to match it.
- Select Approve vaccination.
Owner submitted is what the client typed under the file, kept there unedited so you can see what they claimed. Approving logs the entry to the pet's diary under your name and confirms any appointments that were held for it. A booking that also still owes its deposit stays Pending until the deposit is paid. A certificate whose name or alias matches one of your vaccination protocols is matched to it as you approve, and with no expiry typed its Next due date comes from the protocol: Set which vaccinations a service requires.
Tip
Reject asks for a Reason for rejection, and Reject & notify owner asks the owner to upload a new one. Tick Don't notify the owner and the button becomes Reject without notifying, which skips the email and the text. Use reject for a photo you cannot read rather than editing the dates into something you are guessing at.