Somebody counts the drawer against the screen at close, and the two only agree if the screen splits the takings the way the money actually arrived. Matching a month to the bank is a different job again, and it uses a different number.
Settle the day
Day View on Reporting & Intelligence shows one day's takings, split the way the money arrived.
- Open Reporting & Intelligence and choose Day View.
- Step the date to the day you are settling with the arrows beside it.
- Set the toggle to Collected, then read Payment Methods against the drawer and the card machine.
The toggle is the revenue basis, and it sets which day money counts on. Collected puts a payment on the day it was taken, which lines up with your till and your payouts. Earned spreads a booking across what it covers, so a five-night stay counts one fifth on each night. On Earned the card shows one figure and Payment Methods is hidden, because the split belongs to the money taken. The choice is saved on your device and follows you across Mission Control and Reporting & Intelligence.
Expected is what the day was worth, Collected is what has been taken, Outstanding is what finished visits still owe, the money you chase before you lock up, and To come is what visits not finished yet will owe. Payment Methods underneath splits Collected by how each payment arrived, so the Cash line settles the drawer and Other EFTPOS settles the machine that is not Stripe.
Multi-service: the day's total hides which line earned it. The Services tab and its category breakdown are the split to read, because one strong line can carry two weak ones for months.
Where extras were added further down splits the add-ons and products sold that day by the moment they went on, from Booking form, services and Report card on the client's side to On the day and Ready to pay on yours, so you can see who is doing the selling. A split payment counts each part under its own method, and a package given away free shows as Complimentary, not as cash.
Trap
That split only exists on Collected. Switch the toggle to Earned and the card goes with it, because earned money has not been paid yet and carries no payment method.
What was taken, and which fees clients paid
Transaction Summary runs over a range you pick. It sits on the Financial tab, and on Overview, Day View and Week View as well.
- Open Reporting & Intelligence and choose Financial.
- Under Transaction Summary, select Run, or New Summary if a summary is already showing.
- Pick the date range, tick the acknowledgement, then select Run Transaction Summary.
- Read Collected, Outstanding and To come, then Fees passed to clients.
It adds up the payments Petboost recorded. Fees passed to clients lists the fee lines your clients paid on their invoices, already inside Collected. It is not what Stripe or Petboost charged you, so a fee you absorb has no line there; what reaches your bank is on your payouts. Under Prepayments and deposits, Date of payment puts a deposit on the day it was taken and Date of service on the day of the visit, which is the choice that decides whether a month matches your bank or your calendar. Below the totals, Transaction Ledger lists every payment: Filters narrows it by method, type, owner or status, and Group by totals it in sections. A package sale counts at the price it added to the pack, on the day it was sold, so a later top-up or refund never changes a day you have already settled. The card keeps the card fee and the Petboost booking fee apart and never adds them into one rate. Your own rates are only right on your own account, which is where to read them.
| What you are matching | Where the figure is right |
|---|---|
| A day's takings, by method | Payment Methods on Day View |
| A period's takings and the fees clients paid | Collected and Fees passed to clients on Transaction Summary |
| One bank deposit | The payout that arrived that day, on Settings > Stripe Payouts |
Trap
These figures are Petboost's record of the payments, not Stripe's record of the deposit, and the card says so in its own small print. Money lands on Stripe's schedule, so Friday's takings and Friday's deposit are never the same set of payments.
Who has stopped coming
Accounts Created for the period is a card at the top of the Customers tab: new client accounts, imported clients included, not first visits. Who has quietly stopped is further down, under Customer Performance.
- Open Reporting & Intelligence and choose Customers.
- On Customer Performance, select Analyse.
- Select Run Performance Analysis.
- Select View At Risk, which carries the count, and read At Risk Customers, longest overdue first.
- Optional: to take the list with you, select CSV or PDF.
It learns each client's own gap between visits, works out when the next one was due, and lists the ones already past it, longest overdue first. The download icon in the page header exports the current tab as CSV.
For one line rather than the whole business, open the service or product itself: each has its own Reporting & Intelligence tab with what it sold over a period you choose. Rebook Rate and Self-Service Rate on the Overview tab are the two numbers to watch week to week: how many of the period's clients already hold a next booking, and how many booked themselves.
Tip
A cadence needs two visits inside the range you analysed, so a client with one visit in that window never appears. Widen the range before you decide nobody is overdue.