Track

The Boarding track

Per-night pricing and the multi-night stay, which is where boarding questions start and usually end. One stay worked through end to end, then the pens behind it and what has to be written down before she arrives.

9 lessons
Start with lesson 1 of this track

In order

  1. 1Pricing that runs itself: size bands, special-day rates, multi-pet and long staysA price nobody expected is nearly always a rule somebody set once. Three of them cover most of it: the size of the pet, the day it falls on, and how much of you the booking uses.4 min read · Owner
  2. 2One stay, booked and priced end to endNineteen nights over Christmas, from the check-in time to the number on the invoice. One worked stay, in the order the screens come at you.3 min read · Owner or front desk
  3. 3Making a booking, from one dog to a nineteen-night stayOne booking holds a card per pet, and each card holds that pet's services. The switch at the top of the form decides whether Petboost picks the time or you do.4 min read · Owner or front desk
  4. 4Schedules and Sessions, part 2 - resources and capacityA resource has its own hours and its own capacity, and a service ignores it entirely until you link the two. This is why a daycare set to 3 still shows a fourth spot.3 min read · Owner
  5. 5Rooms, kennels and pens as resourcesA pen is a resource with its own capacity, and the booking engine ignores it until the stay service says it needs one. That one setting is why a suite for four takes a fifth dog.3 min read · Owner
  6. 6Deposits, holds and card on file: which one do you wantA deposit is charged when a booking is made, online or by your team. A hold is placed 72 hours before and charged after, which is why it reaches clients who pay you in person.4 min read · Owner
  7. 7Booking rules: prerequisites, eligibility, notice and cancellationsA rule set once and forgotten is still running. Three tabs on the service decide who can book, how far ahead, and what a late cancellation costs.4 min read · Owner
  8. 8Feeding, medication and belongings on a stayThree different things are written down before a stay, and they belong in three different places. The one that has to be true every time does not belong on the booking at all.3 min read · Owner or front desk
  9. 9Notifications: what the client gets, what you get, and whenMessages do not have a switch each. They follow a handful of switches, and the row tells you which one. The timing is yours to set; the wording of the reminder is not.3 min read · Owner