One stay, booked and priced end to end

Somebody rings in October wanting Kiwi in from the fifth to the twenty-fourth. This is that stay, from the form to the figure you quote her, on the three screens it actually touches.

A stay is a date range, on its own form

A stay is not a long appointment. New Stay, under Quick Actions in the sidebar, opens a three-step form, and the middle step is the whole shape of it.

1. In the sidebar, open Quick Actions and select New Stay.
2. On Pets & Services, choose the pet and the stay service, then select Continue.
3. On Timing, set Check-in Date, Check-in Time, Check-out Date and Check-out Time, then select Continue.
4. On Review, select the Book Stay for button, which names the pets.

Four fields: a check-in date and time, a check-out date and time. Everything between the two is the stay, which is why nineteen nights is the same amount of typing as one.

The times are not decoration. They are what the check-in and check-out windows on the stay service are compared against, and a check-in outside the window is where the amber warning on this step comes from. A service that only takes arrivals or departures on certain weekdays marks any other date Outside check-in days or Outside check-out days; you can still book it, and Kiwi's owner booking online would only have been offered the allowed days.

Once both dates are in, the month appears under them as a calendar, with the price per night, or per day for a stay charged by the day, for the pets on the booking under each date, before add-ons, and Full on a day with no room left. Tapping a day moves check-in to it and keeps the same number of nights. Your form still lets you book a Full day. Kiwi's owner booking online sees the same month on her stay step, and tapping a Full day there only says why it cannot be booked.

Price it before she is off the phone

Pricing Preview sits on the stay service's Pricing & Payments tab, under the rate cards, so you can price a stay without making one.

1. Open Services, then Manage on the stay service and Manage Service.
2. On Pricing & Payments, under Pricing Preview, select Try it Out.
3. Set Stay Duration and Number of Pets, then read Pricing Breakdown.

Set the duration and the pet count, and Pricing Breakdown names every period it charged and the rate it used. The panel opens on 1 day 8 hours, which is the call that comes in most: a day period at the standard rate plus a spillover charged at the day-visit rate, not a second full day.

Wind it up to nineteen days and read the segments. That is the number to quote, because this panel runs the same calculation the booking runs.

Nineteen nights also reaches further down Extended Stay Discounts, whichever way the service counts: the tier the whole stay reaches prices every night on Number of nights, every calendar day on Number of days and every 24-hour period on Duration-based.

Then Christmas Day lands in the middle

A stay that runs across a public holiday is charged the holiday rate night by night, and each night takes the rate of the date it starts: the night of the twenty-fourth into Christmas Day is the twenty-fourth's.

The extended stay discount still prices those nights unless the stay service has Charge the standard rate on public holidays and peak dates on, under Extended Stay Discounts on its Pricing & Payments tab. With it on, the nineteen nights still reach their tier, but the nights on a public holiday or inside a date range with a rate for that service are charged at the standard rate, and the holiday rate is added on top as before. A weekday rate never pauses the discount. New stay services start with it on, and a booking already made keeps its price.

1. Open Holiday & weekend rates and select Public holidays.
2. Name the rate, enter the Extra charge and read the line under it.
3. Select Save Rate, then Publish Changes.

Open the Public holidays tile and read the lines around Extra charge: a fixed amount reads per pet, per service beside it, and Stays are charged for each night. under it. A percentage on a multi-night stay is worked out on the average nightly rate. Neither is charged once for the booking, which is the part that surprises people about a long weekend, let alone a fortnight.

Public holidays and special dates take priority over the weekday rate on the same date, so a Saturday that is also a holiday is charged once, at the holiday rate.

When no kennel is free for every night

Kiwi's fortnight fitted one kennel. Bella's does not. She stays 20 to 27 December, and no kennel is free for all seven nights. Kennel 1 is free until 23 December and Kennel 3 is free from then.

A stay can change rooms and stay one booking with one price. Petboost always tries one room first, so a move only comes up when you need it.

1. In the sidebar, open Quick Actions and select New Stay.
2. Fill in Pets & Services and Timing as usual.
3. Switch on Let this stay change rooms, then select the Check Availability button. The form shows No single room is free for every night, with Bella's rooms and dates.
4. Select Use these rooms. The stay is now Kennel 1 until 23 Dec, then Kennel 3.
5. On Review, book the stay.

If a different single room would hold every night, the form says A different room is free for every night and Use these rooms puts Bella there instead.

The swap happens at the stay's check-out time. With a 10:00 AM check-out, the rooms swap at 10:00 AM, which is why a pen that empties that morning counts. Bella moves to Kennel 3 on 23 December, the day Max checks out of it, and another dog can arrive in Kennel 1 that afternoon. Any padding on the service holds each room around the move.

An owner can land on the same dates online. Switch on Let online stays change rooms in Booking Settings, under Advanced options, and an owner booking 20 to 27 December goes straight through. You see the moves on the booking, and the owner sees a normal booking. It is off until you turn it on.

Moving a pet once the stay has started

Plans change after the booking is made. A pipe bursts in Kennel 2 while Rocky is staying, and he needs to be somewhere else today.

1. On Mission Control, select Rocky's booking.
2. In its quick actions, select Move Room.
3. Under Room, choose Suite 1. Move on already reads today.
4. Check After this move, then select Move Rocky.

Move Room is also on the booking itself, under Manage, and on Appointments: right-click the stay, or select Manage on its hover card.

The price stays the same and his owner is not sent a message. If Suite 1 is not free for all of it, Petboost warns you and the button becomes Move anyway.

Luna is the other shape. She needs the quiet room for two nights after surgery, then her own kennel again. Select Move Room, choose the quiet room, set Move on to 12 December, switch on Move back before check-out and set Move back on to 14 December. She goes back to the room she left.

On the day, Moving rooms today on Coming & Going lists each pet changing rooms, and both rooms show the pet on the calendar's room columns. Mission Control's day view, the day's run sheet, the TV view and Rounds & Tasks all name the room for that day.

If a client changes the dates of their own stay, the moves you set stay on it and shift with the stay. Any move that no longer fits the new dates is dropped, so look at the booking when that happens.