Recipe

Client experience and retention

Resend the activation SMS to a client who is stuck

The entry is only on the menu while they have not accepted your terms. After that, Quick Login is the one that gets them in.

1 min read · Owner or front desk · Running day to day
Open in Petboost

Resend Activation SMS texts the sign-up link again to a client who has not finished setting up their account.

  1. Open Customers & Pets and select Manage on one of the client's pets.
  2. Select Manage Owner, then Resend Activation SMS.
  3. If Petboost has sent one before, read the earlier sends listed in Resend Activation SMS?, then select Send Again.

The link goes to their main number, and the entry only appears while they have not accepted your terms. If it is missing, they are already set up, so choose Send Quick Login SMS instead. Both sends land on the owner's timeline.

Trap

A landline is refused rather than sent, so check the number is a mobile before you chase anything else.