Track
A client says they cannot book
The six settings that hide your availability, in the order worth checking. Run Simulate as that client first, because it usually names the cause before you have finished reading this.
5 lessons
In order
- 1Why can't they book? Diagnosing no availabilitySix settings cause almost every empty calendar. Looking at it as the client narrows it to one in about a minute.2 min read · Owner or manager
- 2Booking rules: prerequisites, eligibility, notice and cancellationsA rule set once and forgotten is still running. Three tabs on the service decide who can book, how far ahead, and what a late cancellation costs.4 min read · Owner
- 3Schedules and Sessions, part 2 - resources and capacityA resource has its own hours and its own capacity, and a service ignores it entirely until you link the two. This is why a daycare set to 3 still shows a fourth spot.3 min read · Owner
- 4The client's side, from sign-up to cancellingYou cannot see the screen a stuck client is on, which is most of the problem. Simulate puts their booking form and their profile in front of you, against your own live settings.4 min read · Owner or front desk
- 5Resend the activation SMS to a client who is stuckThe entry is only on the menu while they have not accepted your terms. After that, Quick Login is the one that gets them in.1 min read · Owner or front desk