Track

A client says they cannot book

The six settings that hide your availability, in the order worth checking. Run Simulate as that client first, because it usually names the cause before you have finished reading this.

7 lessons
Start with lesson 1 of this track

In order

  1. 1Why can't they book? Diagnosing no availabilitySeven settings cause almost every empty calendar. Looking at it as the client narrows it to one in about a minute.3 min read · Owner or manager
  2. 2Booking rules: prerequisites, eligibility, notice and cancellationsA rule set once and forgotten is still running. Three tabs on the service decide who can book, how far ahead, and what a late cancellation costs.8 min read · Owner
  3. 3Set which vaccinations a service requiresVaccination protocols name each vaccine you track. Then a certificate with no expiry still gets a due date, and each service can name the vaccinations it needs.2 min read · Owner or manager
  4. 4Schedules and Sessions, part 2 - resources and capacityA resource has its own hours and its own capacity, and a service ignores it entirely until you link the two. This is why a daycare set to 3 still shows a fourth spot.3 min read · Owner
  5. 5The client's side, from sign-up to cancellingYou cannot see the screen a stuck client is on, which is most of the problem. Simulate puts their booking form and their profile in front of you, against your own live settings.7 min read · Owner or front desk
  6. 6Resend the activation SMS to a client who is stuckThe entry is only on the menu while they have not accepted your terms. After that, Quick Login is the one that gets them in.1 min read · Owner or front desk
  7. 7Hide your prices until the review stepHide prices until review keeps service prices off your booking page until the owner reaches the review step. Require an account hides your services from anyone not signed in.1 min read · Owner