A pet owner finds you on Google Search or Maps, taps the button and lands on your booking page with your services and prices. They book with you in Petboost, not on Google, and the booking arrives like any other online booking.
Google decides who gets the button. Most of the work is making your Google listing and Petboost say the same thing.
Get your Google listing right
- Open your Google Business Profile and check it is claimed and verified.
- Check the name, street address and phone number match Petboost exactly. A listing at an old address will not match.
- Check the address is shown to customers and is where you actually work.
- Check your main business category describes what you do.
Clear the list in Petboost
- Open Marketing & Tracking. Book Online on Google is the first card.
- Read the badge. On means nothing is left to do. Not ready lists each step still open: select Fix on it to go to the page that holds it.
The steps it can list are:
- A Pro, Flex, Max or Enterprise plan
- Online booking switched on
- Services shown before an account is needed, which means Require an account before showing services is off in Booking Settings
- Business address picked from the suggestions, under Billing Address in Business Details
- Address shown on your booking page, the Address switch under Public details on Your Booking Page
- Google review link saved, so Google knows which listing is yours, the Google Review URL card on the same page as the switch
You also need at least one service a new customer can book online, and the card does not list that one. Add-ons, lessons, services limited to package or membership holders, and services with a prerequisite do not count.
- Leave the Book Online on Google switch on. Select Publish Changes, tick the box in Before You Publish, then select Publish Changes.
Petboost sends your business to Google overnight, and every night after that. Allow about a week for the button to appear.
Check
Search your business name on Google on your phone. The button sits on your listing with your other actions.
Trap
Your address has to be public. It shows on your booking page and goes to Google. If you work from home and do not want that, turn Book Online on Google off.
Trap
If you moved from another booking system, its link may still be on your Google listing. In your Google Business Profile, open Booking and remove that provider.
Tip
Keep your phone number shown under Public details. Google uses it to match you, and a hidden number is left out of what Petboost sends.
If the button has not appeared after a week, compare your Google listing with Business Details line by line, then ask us in chat.
Turn it off
Turn the Book Online on Google switch off and publish the same way. Petboost leaves your business out of the next nightly send.
A mobile or service-area business needs a street address saved and shown in Petboost, and a Google listing at that address. Ticking We don't have a fixed business address in Business Details turns this off, and the card says Needs an address.