The Timeline & Notes tab on a pet's file puts every note, finished groom and photo in one list.
- Open Customers & Pets and select Manage on the pet.
- Open the Timeline & Notes tab.
- To narrow the feed, choose Notes, Appointments or Photos above it.
- To add a diary entry, select New Note, write it, then select Post.
Five sources merge into this one list, newest first: notes typed on the pet, notes typed on the household, the notes left on a booking, the summary a finished groom writes, and the photos from the day. The badge on the tab is the total across all of them. Changes is the audit trail and sits outside All on purpose, so an edited phone number never buries a care note.
Tip
A note written with New Note is a pet diary entry, and every team member with access to the profile can read it.