Recipe

Client experience and retention

Let both owners log in on one account

A second number on the same profile, not a second profile. Both people book, and the history and the card stay in one place.

1 min read · Owner or front desk · Running day to day
Open in Petboost

A second number on the owner's profile lets their partner sign in and book on the same account.

  1. Open Customers & Pets and select Manage on one of the household's pets.
  2. Select Manage Owner, then Edit Owner Details.
  3. Enter the partner's mobile under Second pet parent phone.
  4. Under How to label this number, enter who it belongs to, such as Partner, then select Save Owner Details.

The partner signs in with their own number and lands on the same pets, history, card and package credits, so a deposit paid by one of them is not stranded on a profile the other cannot see. How to label this number is what shows beside it under Contact Details on the Pet & Owner Details tab. On a quick add the field sits inside Add Additional Details; on Edit Owner Details it is in the list with the rest.