Track
A household split
Two owners who both need to book, or one dog that has moved. What to change on the household, and what to move rather than re-create.
3 lessons
In order
- 1Let both owners log in on one accountA second number on the same profile, not a second profile. Both people book, and the history and the card stay in one place.1 min read · Owner or front desk
- 2Adding a customer fast, and the number that already existsA phone number sits on one profile at a time. Almost every "they already exist" message ends at a profile you cannot see, or at a partner who needs their own number on the same account.4 min read · Owner or front desk
- 3Move a pet to a new ownerBuild the new owner first, then ask for the move. Deleting the dog and adding it again loses every visit it ever had.1 min read · Owner or front desk