Recipe

Get set up

Ask Grazi so it answers first time, and escalate when it cannot

Ask for the outcome you want, not the button you cannot find. When it is not enough, hand the thread to a person.

1 min read · Owner or front desk · Running day to day

Ask for the outcome in a full sentence and name the screen you are on, and if that does not land, hand it to the team.

  1. Select Get Help to open the Grazi AI panel. On a phone, tap the Grazi picture in the header.
  2. Type the outcome you want in a full sentence, with the screen you are on and the service name, and send it.
  3. If the answer does not land, select Speak with the team.
  4. Under How urgent?, choose how badly this stops you.
  5. Fill in What are you trying to do? and, optionally, What's happening instead?, then select Send to the team.

"Take a deposit when clients book online" gets a better answer than "deposits", because the first says what you want to be true afterwards and the second is a topic. Adding the screen and the service name narrows it again. The urgency is what puts a request in front of a person rather than in a queue, so keep I need urgent help & I can't operate for the days you genuinely cannot trade. The chips carry over the page, the client and the pet you were looking at, and you can drop any of them before you send.