Track

Set up right, once

The configuration that decides whether anyone can book you. Hours and sessions, capacity, the service menu, and the launch itself. Most no-availability calls come back to one of these.

9 lessons
Start with lesson 1 of this track

In order

  1. 1Getting started and going liveWork down the Setup list, test it without a real client seeing anything, then switch over without messaging everybody by accident.2 min read · Owner
  2. 2Schedules and Sessions, part 1 - hours, one-off days and public holidaysA schedule is the days someone works. A session is a block inside those hours where appointments can start. A day can be switched on and still offer nothing.3 min read · Owner
  3. 3Schedules and Sessions, part 2 - resources and capacityA resource has its own hours and its own capacity, and a service ignores it entirely until you link the two. This is why a daycare set to 3 still shows a fourth spot.3 min read · Owner
  4. 4Services and add-ons, without confusing the clientTwo settings decide how your booking page reads. The service type, which cannot be changed later, and whether an add-on is paired to a parent service.2 min read · Owner
  5. 5Pricing that runs itself: size bands, special-day rates, multi-pet and long staysA price nobody expected is nearly always a rule somebody set once. Three of them cover most of it: the size of the pet, the day it falls on, and how much of you the booking uses.4 min read · Owner
  6. 6Booking rules: prerequisites, eligibility, notice and cancellationsA rule set once and forgotten is still running. Three tabs on the service decide who can book, how far ahead, and what a late cancellation costs.4 min read · Owner
  7. 7Terms and waivers: upload them, collect them, prove who signedAn agreement is stored on the client's account against the exact document they read, which is why replacing that document asks everybody again.2 min read · Owner
  8. 8Getting paid: Stripe, the card reader and your payoutsStripe is not optional on a paid plan, and the payments page does nothing until it is connected. The reader, the payout report and the two fee lines all hang off it.3 min read · Owner
  9. 9Notifications: what the client gets, what you get, and whenMessages do not have a switch each. They follow a handful of switches, and the row tells you which one. The timing is yours to set; the wording of the reminder is not.3 min read · Owner