Track

The Concierge track

Two visits a day and an overnight in somebody else's house are two different bookings, and mixing them is what makes an invoice unreadable. Then the proof of visit, and what holds a fortnight.

8 lessons
Start with lesson 1 of this track

In order

  1. 1AM and PM visits, and the in-home overnightTwice a day is two services on one card and one recurring pattern. An overnight in the client's house is a stay, on a different form, and mixing the two is the usual mistake.3 min read · Walker, driver or sitter
  2. 2Making a booking, from one dog to a nineteen-night stayOne booking holds a card per pet, and each card holds that pet's services. The switch at the top of the form decides whether Petboost picks the time or you do.4 min read · Owner or front desk
  3. 3Pricing that runs itself: size bands, special-day rates, multi-pet and long staysA price nobody expected is nearly always a rule somebody set once. Three of them cover most of it: the size of the pet, the day it falls on, and how much of you the booking uses.4 min read · Owner
  4. 4Deposits, holds and card on file: which one do you wantA deposit is charged when a booking is made, online or by your team. A hold is placed 72 hours before and charged after, which is why it reaches clients who pay you in person.4 min read · Owner
  5. 5Notes, alerts and report cards: what the owner seesA booking carries three separate note boxes and only one of them reaches the owner. The report card is built from that one, and from the photos attached to it.3 min read · Owner or front desk
  6. 6Recurring bookings, from the first one to the lastOne pattern creates the whole run, and one optional date decides whether a break is a pause or an ending. Changing the days replaces the series rather than editing it.4 min read · Owner or manager
  7. 7Trips: pick-ups, drop-offs and the day's routeTrips shows one stop at a time on purpose. Optimise reorders the run, and the log book turns the kilometres into a BAS number.2 min read · Walker, driver or sitter
  8. 8Service areas: the suburbs you cover, and charging more to go furtherA mobile service carries its own suburb list, and an empty list means everywhere rather than nowhere. Charging more for the far side of the bridge is a second service, not a surcharge.3 min read · Walker, driver or sitter