Recipe

Payments, pricing and profit

Refund part of a payment

Partial Refund opens an amount field capped at what was paid by card. A cancellation fee refunds on its own.

1 min read · Owner or front desk · Running day to day
Open in Petboost

A partial refund hands back part of a card payment, up to the amount that was paid by card.

  1. Open the booking from Appointments.
  2. On the Invoice, open Manage and select Issue Refund.
  3. Switch to Partial Refund and enter the amount, up to Maximum amount.
  4. Choose a reason, answer Notify customer?, then select Process Refund.

The amount field refuses anything above Maximum amount, which is what went through Stripe. Cash, bank transfer and Other EFTPOS parts of a split payment are not in it, so you hand those back in person. Pick a reason, because Stripe records it against the charge. Notify customer? has to be answered before Process Refund turns on, and Refund silently is the right answer when you have already spoken to them.

A card deposit can go back before the visit too. On a booking that is still open, Issue Refund offers the deposit still held. The booking keeps its status, and the amount goes back on the balance due, which suits a client who has decided to pay in person.

Tip

A cancellation fee is charged separately from the booking, so it refunds separately too, under Refund Cancellation Fee in the same menu.