Recipe

Client experience and retention

Turn off the booking emails to your own inbox

The copy of every online booking that lands in your team's inbox is one row on the Booking Created card, and it is not the same switch the client follows.

1 min read · Owner · Running day to day

Email you: new booking copy is the switch that sends your team an email every time a client books, reschedules, updates or cancels online.

  1. Open Notifications.
  2. On the first card, Booking Created, switch off Email you: new booking copy.
  3. Select Publish Changes, tick the box in Before You Publish, then select Publish Changes.

The client's confirmation is untouched, because that follows a different switch and says so on its own row. Email assigned team members is the other email addressed to your team, and both are set once for the whole account.

Tip

Text you: new booking alert is the text version of the same thing, and that one can also be turned off for a single service on the service's own Notifications tab.