Petboost emails an itemised receipt when a booking is paid in full, so most of the time there is nothing for you to send, and a PDF copy is two clicks away on the invoice. A deposit or a part payment that leaves money owing sends no receipt unless you switch on Email the customer: deposit and part payment receipts.
- Open the booking from Appointments.
- On the Invoice, open Manage.
- Select Download Receipt on a paid booking, or Preview Receipt before it is paid.
The switch behind the email is Email the customer: booking updates, and with that off no receipt goes out. There is no SMS receipt, so a client who wants it on their phone gets the email. Download Receipt mints a fresh PDF each time, because the hosted link expires after a day, and Preview Receipt does the same before the booking is paid.
Check
The switch is on Notifications, under Booking Created. It also carries refund and payment-failure emails, so turning it off stops those too.
To send a receipt for every deposit and part payment too, open Payment Events (switch on Advanced options if you cannot see it), switch on Email the customer: deposit and part payment receipts, then Publish Changes. Each one then emails the customer what they paid and the balance left. It is off until you turn it on.