Petboost emails an itemised receipt as soon as a payment is captured, so most of the time there is nothing for you to send, and a PDF copy is two clicks away on the invoice.
- Open the booking from Appointments.
- On the Invoice, open Manage.
- Select Download Receipt on a paid booking, or Preview Receipt before it is paid.
The switch behind the email is Email the customer: booking updates, and with that off no receipt goes out. There is no SMS receipt, so a client who wants it on their phone gets the email. Download Receipt mints a fresh PDF each time, because the hosted link expires after a day, and Preview Receipt does the same before the booking is paid.
Check
The switch is on Notifications, under Booking Created. It also carries refund and payment-failure emails, so turning it off stops those too.